The Ordering process in detail
1. Understand the client’s requirements through meeting, email and phone communications.
2. Clients are to supply health and safety department requirements for their location or site(s) of operation. Using the NSFP questionnaire and grid sheet(s)
3. After $295 engagement fee Next Step Family of Products (NSFP) develops the Food Buggy design and quote to address client’s requirements along with health and safety department requirements then submits them to the client for their approval.
4. The client is to review the design, quote and get the approval of the health and safety department(s).
5. The client will send the design back to NSFP with approval. Note: If requirement changes are required - Steps 3 and 4 until approved.
6. NSFP will provide the client with general manufacturing specification sheet and supporting documentation that will be submitted to the manufacturer(s) for the Food Buggy product for client approval.
7. After client approval the general manufacturing specification sheet and supporting documentation are submitted to the manufacturer(s) after 50% down payment is made.
8. Any change request by the client or manufacturer(s) will go through NSFP for approval by the other party(s) before a manufacturing order is released.
9. Any change requests made by the client or manufacturer after manufacturing order is released will go through NSFP for approval by the other party(s) and change note is to be give to all parties with notes of change and costs.
10. After the manufacturer(s) order(s) are ready to ship pictures and or check sheet(s) will be sent to NSFP for review, NSFP sends the pictures and or check sheet(s) to client for approval and final payment before FOB shipment is made. Client-buyer will be sent before pickup picture of correct labeling on the platform, signed purchase agreement and certificate of origin for review and approval.
11. If product is a direct shipment any issues will be address directly between client and manufacturer(s).
Note: If Final assembly and inspection is to be done in Cleveland location. After shipment is received from manufacturer(s) NSFP inspects the product to the specifications and documentation. If product is approved client and manufacturer(s) are notified.